ARMANDO SANTIAGO

 

Home LocationCasa Grande, Arizona

Telephone (Mobile)520 2136906
 

Email Addressarmandodsantiago@hotmail.com

AvailabilityImmediate
Preferred RoleTelecommunications/IT

With proven experiences and active in various fields of Telecommunications(Wireless Broadband/Microwave), Fiber Optics(FTTx, OSP/ISP), Fixed Access Transmission(Marconi SDH), Data Communications(Ethernet and Switches), IT and QA/QC.Technical background with hands-on approach that perseveres to achieve best results. Proven ability to manage project roll-out and site installations.Excellent negotiations and trouble shooting skills that identifies the root of a problem and develops an effective solution.Very strong knowledge on network operations, installations and maintenance of GPON, xDSL, Wi-Fi, WiMax, IP/MPLS, VOIP, DSLAM, ethernet, lease circuits, FTTx, BTS, Microwave, Fiber Optic, Transmission equipment and Cisco products.

Key Skills

Excellent
• 3G Networks (8 yrs)  • Bug Tracking System (9 yrs)  • CCTV (6 yrs)  • Cisco Switches/Routers (6 yrs)  • Develop New Processes (4 yrs)  • DSLAM (4 yrs)  • Ethernet (5 yrs)  • Fibre Optics Cable (15 yrs)  • GSM (6 yrs)  • IP (5 yrs)  • ISP (6 yrs)  • Manage Engineering Staff (4 yrs)  • Manage Project Roll  • Microwave  • MPLS (MultiProtocol Label Switching) (4 yrs)  • Network Design (4 yrs)  • Preventive Maintenance (31 yrs)  • Quality Assurance  • Quality Control (4 yrs)  • Responsible For The Design (5 yrs)  • SDH (9 yrs)  • Trouble Shooting Skills  • VoIP (Voice over IP)  • Wi-Fi (5 yrs)  • WiMAX  • xDSL
Good
• 2G Networks (6 yrs)  • 3Com (5 yrs)  • Alarm Management  • Communications  • Day-to-day Monitoring  • English (11 yrs)  • Frame Relay  • Fusion  • Hardware Configuration Management  • HP Hardware  • Job Training  • LAN/WAN  • Microsoft Access  • Microsoft DOS  • Microsoft Excel  • Microsoft Office  • Microsoft PowerPoint  • Microsoft Project  • Microsoft Windows  • Microsoft Windows 2000 Professional  • Microsoft Windows 7  • Microsoft Windows Millennium  • Microsoft Windows NT  • Microsoft Windows XP  • Microsoft Word  • Nokia (6 yrs)  • Novell Netware  • PABX (6 yrs)  • PABX Splicecom Course Fiber Laying  • Performance Management, And Assistance  • Prepared Network Design (6 yrs)  • Procomm Plus  • Project Management  • Responsible For The Deployment (5 yrs)  • Site Design  • Spanish (11 yrs)  • Tagalog (11 yrs)  • TCP/IP  • Uninterruptible Power Supply  • VSAT (Very Small Aperture Terminal)  • WorkGroup
Basic
• ACD (5 yrs)  • Arabic (11 yrs)  • ATM (Asynchronous Transfer Mode) (5 yrs)  • Audit (11 yrs)  • CA-Datacom (9 yrs)  • Capital Expenditures (10 yrs)  • Cost Estimation (4 yrs)  • Customer Support (4 yrs)  • Develop Technical Staff (10 yrs)  • Forecasting (10 yrs)  • IBM AS400 Hardware (5 yrs)  • IVR (5 yrs)  • LAN/WAN > LAN (5 yrs)  • MUX (5 yrs)  • NMS (9 yrs)  • NOC (9 yrs)  • Operations and Maintenance (11 yrs)  • OSP Project Management (5 yrs)  • Pre Sales (4 yrs)  • Project Implementation (5 yrs)  • ProVision (5 yrs)  • Responsible For Network Design (4 yrs)  • Router (10 yrs)  • SLA (10 yrs)  • Team Management (11 yrs)

Employment History

 

Fiber Design Engineer/Operations Manager
Wajda International Technology Services     Bahrain     Jan 2015 - Present

Responsible for the operations & management of the company, project managing and conceptualizing business costing and pricing, handling planning and design of Fiber Optic Network for our local clients/operators, planning/installation/implementation/commissioning of FTTx. Conducted and responsible for Fiber installations for ISP/OSP, fusion splicing and OTDR/Power Meter(OLTS) Testing. Outsourced and deployed manpower to local carrier operator for the operation/maintenance of Sites, preventive maintenance, structured cabling & testing(copper & fiber-FTTx). Prepared sales proposal, planning and network design to local ISP utilizing copper and fiber access.Describe your duties and responsibilities

 

Technical Consultant
Radiance Communications Solution     Bahrain     Jun 2011 - Dec 2014

Responsible for the management of Technical Team handling planning and design of Fiber Optic Network/Structured cabling for our local clients, planning/installation/commissioning of wireless & microwave equipment to local carrier like Batelco, Zain and Viva. Outsourced and deployed manpower to local carrier operator for the operation/maintenance of Cell Sites, preventive maintenance, structured cabling(copper & fiber) and Microwave installations. Prepared proposal, planning and network design to local ISP utilising copper and fiber access.

 

Technical Director
Spectra IT     Bahrain     Mar 2010 - May 2011

Spectra IT - BahrainSpectra IT - Bahrain Technical DirectorResponsible for the design, planning, provisioning, supervision and installations of Wireless Broadband /Microwave equipment(Ethernet and TDM), Wi-Fi, IP CCTV, GSM/3G Cell Sites, Structured Cabling(fibre & copper) for our clients in Bahrain. Supply and maintain two-way Motorola radios to major clients in Bahrain. Prepared proposals, tenders and BOQ, quotations to prospective clients. OSP design, planning and supervision of fiber optic cabling/splicing project at Gov't Ministries for Security Systems, CCTV(IP Cameras) and Access Control installations around Bahrain.Handles site survey, planning and design for 100Km fiber optic project around Bahrain for Huawei.

 

Network Engineering Manager
2Connect WLL     Bahrain     Feb 2009 - Jan 2010

Responsible to the Senior Operations Manager for the design, planning, provisioning and review technical proposals of customer job requirements(i.e. fixed acces, copper/fiber FTTB). Assisted Account Managers in designing customer solutions to support project proposals. Manage engineering staff, develop new processes for management of the MPLS & network, documenting existing records, define and document requirements for new systems, define and implement project plans, sought quotations from different suppliers/vendors for equipment purchase. Project Manager of Local Loop Unbundling(copper & fiber) for Bahrain using Keymile Milegate-DSLAM equipment. Evaluate and propose standard products for company requirements.Al Daaysi Telecom - Bahrain Dec. 2007 to Jan 2009Bahrain Advance Technology - Bahrain Feb 2006 to Dec 2007Business Communications Services-Bahrain Jul 2005 to Jan 2006

 

Technical Sales Manager
Al Daaysi Telecom     Bahrain     Dec 2007 - Jan 2009

Handles Technical and Sales operations of the company that offers solution for structured cabling(fiber & copper), Active components(Cisco/3Com), Access Control, CCTV, PABX and Wireless products. Prepared proposals, GSM outside plant tenders, BOQ and quotations to prospective clients. Conducted site surveys and prepared network design for structured cabling(copper & fiber), broadband wireless/microwave for installations. Responsible for the deployment of skilled manpower for the Microwave Project installations at Jaipur, India. Supervision of Nokia BTS cell sites installations including IBS, rectifiers/Indoor Ultrasite Cabinets/2G&3G antennas/Grounding, Feeder and jumper cables, Microwaves for Nera/Nokia/ Flexihopper and Harris Stratex. Designed and sent to fabrication 2G/3G antenna and microwave structural frames for monopole, green field and rooftop tower.

 

Technical Sales Manager : Business Consultant
Bahrain Advance Technology     Bahrain     Feb 2006 - Dec 2007

Handles sales and technical operations of the company. Prepared project proposals and quotation to prospective clients. Conducted site survey and prepared network design for structured cabling(copper & fiber), broadband wireless(pre-wimax) and microwave transmission project to our local clients. Prepared bill of quantity for network structured cabling that includes, UTP cables, fiber optic cables including splicing, Cisco switches and installations cost. Provision of skilled manpower to local PTT(Ericsson/Batelco) for 3G upgrade installations, MTC Vodafone(Zain) Preventive Maintenance of 160 sites, FCCI/Nokia/Nera BTS 2G/3G installations, IBS, Metco-Kuwait Microwave installations for MTC Vodafone projects. Prepared BTS Ultrasite folders for clients final acceptance. OSP Project Management of 24Km fiber optic laying/splicing at Bahrain-Saudi causeway for King Fahd Causeway CCTV and access control installations.

 

Network Services Engineering Manager
Communications Services     Bahrain     Jul 2005 - Jan 2006

Handles network services activities within the company. Assist with pre-sales activities and prepared project proposals and bids. Respond promptly to customer support requests. Maintain awareness of the current state of the company and client infrastructure through documentation, monitoring tools, vigilance and focus. Responsible for network design, planning, cost estimation and implementation of networking infrastructure for our clients that utilizes fiber optic(FTTB), wireless and copper cables. Assigned to handle the QA/QC and prepared quality control/safety procedures and inspections for the ongoing projects.

 

Bahrain Project Engineer
L.M. Ericsson     Aug 1999 - Jan 2005

/UAE/Bah/Omn/Qat/Kwt/KSA Bahrain Project Engineer(Datacom), Trainer, O & M EngineerHandles hardware/software installations, testing, commissioning, network operation centre(NOC) & maintenance of GCC Fiber Optic Project. Installations, testing and commissioning of Transmission equipment like Marconi SDH, U-Mux, Encryption Units, Data communications equipment (Switches/Routers/Terminal Servers), Power Rectifier and Network Management System around GCC fiber optic project. Responsible for conducting OJT (On the job training) for our customer in Bahrain Defence Force(BDF) for a period of one year. Prepared customer documentations, obtained sign off, test results and certificates. Spare parts testing, weekly fiber cable route patrol and test equipment routine calibrations. Install and handles VIP customer for BTS and RBS implementations/upgrades of Bahrain 550K project.

 

Telecommunications Officer
HSBC British Bank     UAE     Feb 1998 - Jul 1999

Running day-to-day Network Operations of Middle East Management covering the whole UAE, Oman, Bahrain, Qatar, Azerbaijan, Jordan, Lebanon, Mauritius and Armenia.Project implementation, planning, documentation, equipment order, set-up, call control table (call flows), installations, commissioning and testing of Call Centre Telephony equipment like Aspect ACD, IVR and Voice Recorder. Coordinated with PTT's regarding leased circuit installations, testing and troubleshooting. Provided onsite/offsite support to branches/regions to resolve technical issues. Prepared feasibility study and network diagrams for every project. Performed installations of Multiplexers, Hypercom Frame Relay, modems, Hubs, LAN switches, routers, and AS400-ATM connectivity. Maintains up to date network records/diagrams and prepared weekly and monthly reports.

 

Operations & Technical Support Manager
Linear Electronics     Bahrain     Dec 1996 - Jan 1998

Provided Technical support for Bahrain, UAE, and Saudi Arabia. Preparations, installations and maintenance of Micom frame relay, Timeplex multiplexers, various modems, PABX/Key System and OBU/Brokers Dealing room voice boxes. Prepared maintenance proposals and systems upgrade to existing clients. Provided technical assistance to new staff. Prepared project proposals and promoted range of company/partners products to existing and potential clients. Performed onsite/offsite technical support in other GCC countries. Attended seminars and workshops to improve knowledge.

 

Technical Manager , Running
Reuter Middle East Ltd     Bahrain     Apr 1989 - May 1995

day-to-day Technical Operations of Bahrain, Qatar, Iran and Yemen. Supervised Engineers and sub-contractors handling Customer Support for Reuters equipment installations and maintenance (hardware, software, data communications, networks, etc). Liaised with various PTT (Batelco, QTEL & TCI) to ensure Telecom Quality Standards are met and Service Level Agreement(SLA) are implemented. Prepared monthly Technical Report for Communications, Field Operations and other related technical issues. Planned and ensured equipment required for installations are made available by doing the right monthly forecast. Prepared budget and control capital expenditures within the department. Built-up and maintained harmonious relationship with clients and ensures that department deliver high quality services. Trained and develop technical staff to support new type of services.

 

Senior Technician
Bahrain Telecommunications Company     Bahrain     Oct 1984 - Apr 1989

Performed duties that involve equipment set-up, installations, maintenance and troubleshooting. Delegated and assigned routine jobs, ensure orderliness, follow-up project installation, pending jobs and maintain spare parts stocks and consumable. Trained and developed subordinates to handle the installation and maintenance of terminal equipment. Supported and coordinated with other areas and suggest new ideas or techniques to improve equipment operating condition. Liaison with Sales Executives and prepared survey report for a new installation. Handled repair and trouble shooting of Reuters equipment up to component level. Set-up and tests leased circuits with Batelco-ISTC in preparation for equipment installations.

 

Documentation Supervisor
Brown & Root Internaional     Bahrain     Dec 1976 - Sep 1984

Brown & Root International - Bahrain QA/QC Documentation SupervisorResponsible to the QA/QC Manager for the set-up, operation and maintenance of Documentation records system as applied to the Fabrication Yard activities. Details covered include Non-destructive Test reports, Pressure Test records, Paint/Coatings and Visual In-process inspection records. Preparation, audit and monitoring of ongoing work projects, engineering drawings, and weld log register books for both mechanical and structural work. Prepares and assembles QA/QC final inspection records package for submission to clients. Responsible for a Team of four (4) Technical Clerks and one (1) Statistics/Scheduling Engineer.Foreign (countries) ExperienceU.K., Hong Kong, Switzerland, Turkey, UAE, Iran, Qatar, Yemen, Bahrain, Kuwait, Oman, KSA, Azerbaijan, Finland and Sweden.Languages : English, Tagalog, Spanish and some Arabic.

 

Education and Training History

 

BSc Electrical Engineering
National University     1974

Electrical Engineering